In many cases IMG Europe works directly with the hospital or clinic, including those outside the independent Preferred Provider Organization, for payment of eligible medical expenses. To file a claim, complete the Claim Form and submit it with original itemised bills. You will be responsible for your deductible, coinsurance amounts (if applicable) and non-eligible expenses. You can also use IMG Interactive Claim Form whcih can be found on their website at
If you have received treatment and need to be reimbursed for out-of-pocket medical expenses, complete the Claim Form and submit your original itemised bills and paid receipts within 90 days. We will reimburse your eligible medical expenses after applying the deductible and coinsurance.
Please remember to submit your bills and receipts as soon as you receive them. Do not hold them until the end of the year. IMG Europe will apply eligible medical expenses to your deductible and coinsurance throughout the year.
Please use the following address to send any information to our Claims Department.IMG Europe Ltd.
36-38 Church Road
Burgess Hill, West Sussex RH15 9AE
Tel: +44 (0) 1444 46 55 55
Fax: +44 (0) 1444 46 55 50
Please find some of the important Telephone Numbers below:
Claims (UK) +44(0)1444 46 55 88
Pre-Certification (UK) +44(0)1444 46 55 88
Emergency Medical Helpline:
Emergency calls only to the UK +44(0)1444 46 55 99
Useful E-Mail Addresses:
Customer Services - firstname.lastname@example.org
Claims - email@example.com
Please refer to your policy documents for further contact information.
As always if you need any assistance you can contact Azant Insurance Agency on firstname.lastname@example.org or call us on 0090 533 833 0841 or 0090 533 829 3231.